Inbound Call Completion Errors - Local Winnipeg Numbers
Incident Report for Versature TRUST
Resolved
This incident is resolved.
Posted Jan 21, 2019 - 17:45 EST
Monitoring
We've received notification from our upstream carrier that the issue affecting inbound calls to a subset of Winnipeg numbers is now resolved. Our own testing so far has confirmed this.

We will continue to monitor the situation and will provide further updates as needed.
Posted Jan 21, 2019 - 15:41 EST
Update
The upstream carrier servicing Winnipeg phone numbers is actively working to replace the hardware that has caused intermittent service interruptions for a subset of inbound calls. We are monitoring the situation closely and are doing everything we can to resolve this as soon as possible.

We apologize for the inconvenience and appreciate your patience as we work towards a resolution.
Posted Jan 18, 2019 - 14:28 EST
Update
The upstream carrier servicing these numbers has confirmed that the cause of the problem is an equipment failure and replacement equipment is enroute, Expected resolution is Friday morning, more information to be posted as it becomes available.
Posted Jan 17, 2019 - 22:54 EST
Update
We are continuing to work with our upstream vendor to resolve the inbound call errors to a subset of Winnipeg numbers, however, we do not yet have an estimated time to resolution.

We will monitor the situation closely and will provide further updates as they become available.
Posted Jan 17, 2019 - 17:37 EST
Identified
We have confirmed an inbound call completion issue to a subset of Winnipeg phone numbers with our upstream carrier and are working closely with them to resolve the situation. Outbound calls and toll-free calls continue to operate as normal.

Updates will be provided as they become available.
Posted Jan 17, 2019 - 12:14 EST
Investigating
Versature Technicians are investigating reports of call completion errors to a subset of phone numbers in Winnipeg.

Outbound calls and inbound toll-free calls should not be affected. All calls in areas outside of Winnipeg should be operating as normal.

We will provide further updates as they become available.
Posted Jan 17, 2019 - 11:57 EST
This incident affected: Incoming Calls.