Versature TRUST Status

Status Page

All Systems Operational

About This Site

Launched in 2013, the Versature TRUST initiative provides public insight into live and historical system status updates. In an effort to maintain strong, trusted, and transparent customer relations Versature is pleased to offer proactive and up-to-the-minute notifications on service levels affecting our user base.

Subscribe to updates to receive live system status updates delivered straight to your inbox in order to monitor Versature service levels that may affect your organization.

Phone System Operational

IP Network Operational

Incoming Calls Operational

Outgoing Calls Operational

Sonar Operational

Dashboard Operational

Two-way Fax Operational

Fax to Email Operational

Salesforce.com Integration Operational

API Functionality Operational

Conference Pod Operational

Versature Mobile App Operational

Insights Operational

Versature Academy Operational

MS Teams Integration Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

System Maintenance - 11/05: 2300 EST to 11/06: 0200 EST Nov 5, 23:00 - Nov 6, 02:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 29, 09:10 EDT

Scheduled - Maintenance originally scheduled for Thursday, October 29th will now take place Thursday, November 5th at 11:00 p.m. EST and may take up to 3 hours to complete. This maintenance is the beginning of platform upgrades that will be occurring over the next several weeks, which will result in performance improvements.

The following features may experience brief, intermittent interruptions during this window:

Polycom Features - Do Not Disturb, Directories, Message Waiting Indicators
Versature iOS and Android Mobile Applications
Bria Desktop and Mobile Applications
Panasonic Phones

If you experience any issues, it is recommended to reboot your device and/or perform a logout/login cycle of your Versature account.

SONAR, Insights, Huddle, and all inbound and outbound calls on Polycom devices and SONAR Phone will operate as normal.
Oct 22, 12:46 EDT

Past Incidents

Oct 30, 2020

System Maintenance - Music on Hold Update 10/30: 0800 EDT to 0815 EDT

Completed - The scheduled maintenance has been completed.
Oct 30, 08:15 EDT

Verifying - Verification is currently underway for the maintenance items.
Oct 30, 08:09 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 08:00 EDT

Scheduled - Versature Technicians will be performing brief system maintenance on Friday, October 30th at 8:00 a.m. EDT to update the default music on hold.

Customers that have their own custom hold music, or custom hold greeting uploaded in SONAR will not be affected.

There is no expected impact and all calls will operate as normal during this time.
Oct 29, 09:23 EDT

Oct 29, 2020

No incidents reported.

Oct 28, 2020

No incidents reported.

Oct 27, 2020

No incidents reported.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

Preventative Maintenance - Eastern Point of Presence 10/19: 2300 EDT

Completed - The scheduled maintenance has been completed.
Oct 20, 00:15 EDT

Verifying - Verification is currently underway for the maintenance items.
Oct 20, 00:02 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 23:00 EDT

Scheduled - Versature Technicians identified an issue this morning around 11:30 a.m. EDT that was impacting connectivity for a small subset of calls. We have since taken measures to prevent the issue from reoccurring.

In order to restore normal operations going forward, preventative maintenance has been scheduled for 11:00 p.m. EDT this evening and may take up to two hours to complete. While this is a short-notice maintenance window, it will only affect our Eastern PoP (point of presence). There is no expected impact to Versature services, however the following features may experience brief interruptions.

- Polycom phone directories, busy indicators, and Do Not Disturb, may not function as expected during the maintenance window but will be fully functional once maintenance is completed.

- Softphones, including Bria Stretto, and Panasonic devices may, in some cases, require a restart (logout, log back in) if they are used during the maintenance window.

We do not expect any other features or services to be impacted. Inbound and outbound calls should operate as normal during maintenance.
Oct 19, 12:54 EDT

Oct 19, 2020

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.