Status Page
All Systems Operational

About This Site

Launched in 2013, the Versature TRUST initiative provides public insight into live and historical system status updates. In an effort to maintain strong, trusted, and transparent customer relations Versature is pleased to offer proactive and up-to-the-minute notifications on service levels affecting our user base.

Subscribe to updates to receive live system status updates delivered straight to your inbox in order to monitor Versature service levels that may affect your organization.

Phone System ? Operational
IP Network ? Operational
Incoming Calls Operational
Outgoing Calls Operational
Sonar ? Operational
Dashboard ? Operational
Two-way Fax Operational
Fax to Email Operational
Salesforce.com Integration Operational
API Functionality Operational
Conference Pod Operational
Versature Mobile App ? Operational
Insights Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 12, 2020

No incidents reported today.

Jul 11, 2020

No incidents reported.

Jul 10, 2020

No incidents reported.

Jul 9, 2020

No incidents reported.

Jul 8, 2020

No incidents reported.

Jul 7, 2020

No incidents reported.

Jul 6, 2020

No incidents reported.

Jul 5, 2020
Resolved - The upstream carrier has confirmed that all work is complete and that the outstanding 204 area code numbers should all be functional at this time. If you have a number which is not functioning please contact Versature's support team.

Thank you for your patience with this unusual event - all clients affected will be contacted by Versature's Customer Success team.

All services and phone numbers are fully operational at this time.
Jul 5, 19:39 EDT
Update - Versature technicians are seeing some affected numbers receiving calls however the upstream carrier continues to work on the issue as some calls continue to fail.

Further information will be posted as it becomes available.
Jul 5, 15:42 EDT
Update - The upstream carrier has confirmed that the replacement equipment arrived in Manitoba overnight and is being brought online as quickly as possible. Repair is targeted for noon today pending any additional issues.

Updates will be posted as they become available.
Jul 5, 09:23 EDT
Update - The upstream carrier has confirmed that some equipment was damaged beyond what was initially reported and replacement equipment is needed.

Every effort is being taken to have the replacement equipment in place however no ETA has been provided at this time but expectation is that this equipment will not arrive during business hours Saturday.

Additional information will be posted as it becomes available. Once the issue is addressed and service restored Versature’s Customer Success team will be in touch with all affected clients as well.
Jul 4, 16:02 EDT
Identified - The upstream carrier has confirmed that a subset of the affected numbers from the Friday hydro fore issue continue to suffer a related outage. Versature technical staff are working to see if there is a possibility of a work around and estimated time for repair.

Updates will be provided as they become available, no ETA for repair has been provided at this time.
Jul 4, 13:24 EDT
Investigating - Versature technicians are investigating errors calling 204 area code phone numbers. At this time the upstream carrier has not confirmed it is related the the fire yesterday but it is expected to be related. More information will be posted as soon as it is available.

Tollfree and outbound calls in the 204 area code are not affected. All other services and areas remain fully operational.
Jul 4, 11:34 EDT
Jul 4, 2020
Resolved - The carrier has confirmed that all systems were restored over night and no further interruptions are expected. Thank you for your patience as the carriers who service this area restored service after the fire.

Requests for further information should be directed to Versature's Customer Success Team. Thank you for your patience.
Jul 4, 07:40 EDT
Monitoring - Starting in the early hours this morning, Versature technicians started seeing calls connecting in the 204 area code again.

However, the upstream carrier has not yet confirmed all systems have been restored. This issue will be set to "Monitoring" until confirmation is received.
Jul 4, 06:49 EDT
Update - The upstream carrier has confirmed they believe the remaining issues will be corrected overnight, Versature technicians will update this status once they have received confirmation or see calls connecting.

No further updates are expected until Saturday morning.
Jul 3, 23:31 EDT
Update - The upstream carrier has confirmed that power has been restored post-fire but some equipment did not recover successfully. Carrier technicians have been dispatched however no ETA has been provided at this time.

Further information to be provided as it becomes available.
Jul 3, 22:02 EDT
Update - Versature technicians are continuing to see issues calling some 204 area code (Manitoba) phone numbers however no update has been provided from the upstream carrier at this point.

Versature technicians continue to monitor the Winnipeg electrical fire situation and further information will be posted as it becomes available.
Jul 3, 19:58 EDT
Update - The upstream carrier has provided an update as follow, work continues on resolution of the Manitoba inbound call outage:

As a result of a fire inside the York substation, located in downtown Winnipeg, Hydro personnel entered the building and identified significant damage that requires underground, construction and distribution personnel to assemble and to make repairs.

The current ETR is 16:00 CDT
Jul 3, 14:46 EDT
Identified - The upstream carrier has confirmed that there was a fire at a Hydro station which has caused this outage affecting many connections.

More information on the fire can be found:
https://globalnews.ca/news/7134900/power-outage-downtown-after-fire-at-manitoba-hydro-station/

No eta has been provided at this time, tollfree and outbound calls as well as all other services continue to function as normal.

Updates to follow as they become available.
Jul 3, 11:04 EDT
Investigating - Versature Technicians are investigating reports of Incoming Call Connectivity errors to some Manitoba (204 area code) numbers.

If you are receiving error messages when your local Manitoba number is dialed this is the cause. Outbound and Tollfree calls in that area as well as all other services are not affected.

If you are having any other difficulties please contact a member of the Support Team at 611 or 1-877-498-3772 (option #3).

Updates to follow as they become available.
Jul 3, 10:24 EDT
Jul 3, 2020
Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.