Versature TRUST Status

Status Page

All Systems Operational

About This Site

Launched in 2013, the Versature TRUST initiative provides public insight into live and historical system status updates. In an effort to maintain strong, trusted, and transparent customer relations Versature is pleased to offer proactive and up-to-the-minute notifications on service levels affecting our user base.

Subscribe to updates to receive live system status updates delivered straight to your inbox in order to monitor Versature service levels that may affect your organization.

Phone System Operational

IP Network Operational

Incoming Calls Operational

Outgoing Calls Operational

Sonar Operational

Dashboard Operational

Two-way Fax Operational

Fax to Email Operational

Salesforce.com Integration Operational

API Functionality Operational

Conference Pod Operational

Versature Mobile App Operational

Insights Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

System Maintenance - 11/24: 0700 to 1000 EST Nov 24, 07:00-10:00 EST

Versature Technicians will be performing system maintenance on Sunday, November 24th between 7:00 and 10:00 a.m. EST. This maintenance is related to previous performance improvements, and is in preparation for future upgrades.

There is no expected downtime during this maintenance, however, SONAR may be inaccessible for users that attempt to access the portal through a bookmarked URL. If this happens, please visit https://www.versature.com/client-portal/ to access your account.

All other Versature services, including inbound and outbound phone calls will operate as normal.
Posted on Nov 18, 12:43 EST

Past Incidents

Nov 22, 2019

No incidents reported today.

Nov 21, 2019

No incidents reported.

Nov 20, 2019

Call Quality Issues Affecting a Subset of Customers

Resolved - This incident has been resolved.
Nov 20, 16:57 EST

Update - Versature Technicians have identified the issue to be with an upstream carrier and are actively working with them to provide a resolution. Our precautionary measures will remain in place until then.
Nov 20, 15:24 EST

Monitoring - Versature Technicians have implemented precautionary measures to work around the issue. We have since stopped receiving new reports. If you believe you are still affected please contact our Support Team at support@versature.com and provide the time and phone number of the affected calls.
Nov 20, 14:57 EST

Update - Versature Technicians are continuing to investigate the reported call quality issues, and have taken precautionary measures to attempt to reduce the impact.

If you are currently experiencing issues with regards to call quality, please contact our Support Team at support@versature.com and provide the time and phone number of the affected call.

Updates will be provided as they become available.
Nov 20, 13:59 EST

Investigating - Versature Technicians are investigating reports of call quality issues from a subset of customers. An update will be provided as soon as the cause has been identified.
Nov 20, 13:47 EST

Nov 19, 2019

No incidents reported.

Nov 18, 2019

No incidents reported.

Nov 17, 2019

System Maintenance - 11/17: 0700 to 0800 EST

Completed - The scheduled maintenance has been completed.
Nov 17, 07:45 EST

Update - We are continuing to verify the maintenance items.
Nov 17, 07:45 EST

Verifying - Verification is currently underway for the maintenance items.
Nov 17, 07:33 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 07:00 EST

Scheduled - Versature Technicians will be performing system maintenance on Sunday, November 17th at 7:00 a.m. EST. This maintenance will improve network performance and may take up to 1 hour to complete.

No downtime is expected, however a subset of customers may experience brief and intermittent call quality issues during this time. All other Versature services should operate as normal.
Nov 12, 09:31 EST

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

No incidents reported.

Nov 13, 2019

No incidents reported.

Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

Eastern PoP Maintenance - 11/07: 2300 to 11/08: 0200 EST

Completed - The scheduled maintenance has been completed.
Nov 8, 00:41 EST

Verifying - Verification is currently underway for the maintenance items.
Nov 8, 00:14 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 23:00 EST

Scheduled - Versature Technicians will be performing system maintenance on our Eastern PoP (point of presence) on Thursday, November 7th, 2019 at 11:00 p.m. EST to improve overall performance. This maintenance may take up to 3 hours to complete.

During this period, all inbound and outbound calls will automatically flow through our Western PoP and will operate as normal.

Certain features such as Polycom phone directories, busy indicators, and Do Not Disturb, may not function as expected during the maintenance window but will be fully functional once maintenance is completed. Softphones, including Bria Stretto, and Panasonic devices may, in some cases, require a restart (logout, log back in) if they are used during the maintenance window.

We do not expect any other features or services to be impacted. Inbound and Outbound phone calls should operate as normal.
Nov 1, 13:07 EDT