Scheduled - Versature Technicians will be performing emergency system maintenance on our Eastern PoP (point of presence) at 11:00 p.m. EST. This maintenance may take up to 2 hours to complete, during which, all inbound and outbound calls will automatically flow through our Western PoP and will operate as normal.

Certain features such as Polycom phone directories, busy indicators, and Do Not Disturb, may not function as expected during the maintenance window but will be fully functional once maintenance is completed. Softphones, including Bria Stretto, and Panasonic devices may, in some cases, require a restart (logout, log back in) if they are used during the maintenance window.

We do not expect any other features or services to be impacted. Inbound and Outbound phone calls should operate as normal.
Nov 30, 21:13 EST

Scheduled - Versature Technicians will be performing system maintenance to improve call traffic handling within our unified IP space on Saturday, November 28th at 8:00 a.m. EST until 9:00 a.m. EST.

This is a continuation of our ongoing IP changeover, the details of which can be found on our blog: https://www.versature.com/conversation-blog/ip-changeover-april-2020/

This is a reminder that if your business does not currently have traffic shaping capable firewalls, this changeover will not affect you.

If your firewall or router does not allow you to input fully qualified domain names, use the IP addresses these hostnames resolve to (https://academy.versature.com/troubleshooting/optimization-guide-for-enterprise-networks), and add our new IP block 204.235.80.0/20.

If you have previously implemented this update to your router, no further action is required.

Calls and all other Versature services will operate as normal during this window.
Nov 26, 10:36 EST

Scheduled - Versature Technicians will be performing system maintenance on Tuesday, November 24th at 9:00 p.m. EST. This maintenance is related to SONAR performance upgrades and may take up to 1 hour to complete.

There is no expected impact, however if you do experience any issues with SONAR, please perform and logout/login cycle. When logging back in to SONAR, please use the following link: https://www.versature.com/client-portal
Nov 20, 14:31 EST

Scheduled - Versature Technicians will be performing system maintenance on Sunday, November 22nd at 9:00 a.m. EST. This is a planned upgrade that may take up to two hours to complete.

There is no expected impact, however It is possible that the Phones section of SONAR may temporarily display an inaccurate device list. This will be resolved by the time maintenance is complete.

All other Versature services, including inbound and outbound calls, will operate as normal during this time.
Nov 17, 13:16 EST

Scheduled - Versature Technicians will be performing system maintenance on our Calgary PoP (point of presence) on Thursday, November 19th, 2020 at 11:00 p.m. EST to improve overall performance. This maintenance may take up to 3 hours to complete.

There is no expected impact, however SONAR Phone may experience brief, intermittent interruptions during this window. If you experience any issues with SONAR Phone, please perform a login/logout cycle of your SONAR account and relaunch SONAR Phone.

SONAR, Insights, Huddle, and all other Versature services will operate as normal during this maintenance. Inbound and outbound calls will automatically flow through our Eastern PoP and will not be affected.
Nov 17, 13:03 EST