Status Page
All Systems Operational

About This Site

Launched in 2013, the Versature TRUST initiative provides public insight into live and historical system status updates. In an effort to maintain strong, trusted, and transparent customer relations Versature is pleased to offer proactive and up-to-the-minute notifications on service levels affecting our user base.

Subscribe to updates to receive live system status updates delivered straight to your inbox in order to monitor Versature service levels that may affect your organization.

Phone System ? Operational
IP Network ? Operational
Incoming Calls Operational
Outgoing Calls Operational
Sonar ? Operational
Dashboard ? Operational
Two-way Fax Operational
Fax to Email Operational
Salesforce.com Integration Operational
API Functionality Operational
Conference Pod Operational
Versature Mobile App ? Operational
Insights Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 7, 2019

No incidents reported today.

Dec 6, 2019
Resolved - There have not been any further reports of toll-free numbers being affected and our voice engineering team is confident that no further impact is expected. This incident is now resolved.
Dec 6, 17:45 EST
Monitoring - A fix has been implemented and our testing has confirmed that toll-free numbers are completing as normal at this time. We will continue to monitor the situation closely and will provide further updates as they become available.
Dec 6, 16:53 EST
Identified - We have identified the issue affecting inbound toll-free call completion and are actively working to resolve the situation.

An update will be provided as soon as the issue is no longer present.
Dec 6, 16:45 EST
Investigating - Versature Technicians are investigating reports of inbound toll-free call completion errors affecting a subset of customers.

More information to come as it becomes available.
Dec 6, 16:31 EST
Completed - The scheduled maintenance has been completed.
Dec 6, 00:38 EST
Verifying - Verification is currently underway for the maintenance items.
Dec 6, 00:34 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 23:00 EST
Scheduled - Versature Technicians will be performing system maintenance on Thursday, December 5th, 2019 at 11:00 p.m. EST until Friday, December 6th, 2019 at 2:00 a.m. EST.

The following features may experience brief, intermittent interruptions during this window:

Polycom Features - Do Not Disturb, Directories, Message Waiting Indicators
Versature iOS and Android Mobile Applications
Bria Desktop and Mobile Applications
Panasonic Phones

If you experience any issues, it is recommended to reboot your device and/or perform a logout/login cycle of your Versature account.

SONAR, Insights, and all inbound and outbound calls on Polycom devices will operate as normal.
Nov 25, 10:02 EST
Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019

No incidents reported.

Nov 26, 2019

No incidents reported.

Nov 25, 2019

No incidents reported.

Nov 24, 2019
Completed - The scheduled maintenance has been completed.
Nov 24, 08:20 EST
Verifying - Verification is currently underway for the maintenance items.
Nov 24, 08:11 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 07:00 EST
Scheduled - Versature Technicians will be performing system maintenance on Sunday, November 24th between 7:00 and 10:00 a.m. EST. This maintenance is related to previous performance improvements, and is in preparation for future upgrades.

There is no expected downtime during this maintenance, however, SONAR may be inaccessible for users that attempt to access the portal through a bookmarked URL. If this happens, please visit https://www.versature.com/client-portal/ to access your account.

All other Versature services, including inbound and outbound phone calls will operate as normal.
Nov 18, 12:43 EST
Nov 23, 2019

No incidents reported.