Versature TRUST Status

Status Page

All Systems Operational

About This Site

Launched in 2013, the Versature TRUST initiative provides public insight into live and historical system status updates. In an effort to maintain strong, trusted, and transparent customer relations Versature is pleased to offer proactive and up-to-the-minute notifications on service levels affecting our user base.

Subscribe to updates to receive live system status updates delivered straight to your inbox in order to monitor Versature service levels that may affect your organization.

Phone System Operational

IP Network Operational

Incoming Calls Operational

Outgoing Calls Operational

Sonar Operational

Dashboard Operational

Two-way Fax Operational

Fax to Email Operational

Salesforce.com Integration Operational

API Functionality Operational

Conference Pod Operational

Versature Mobile App Operational

Insights Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 25, 2020

No incidents reported today.

Feb 24, 2020

No incidents reported.

Feb 23, 2020

No incidents reported.

Feb 22, 2020

System Maintenance - 02/22: 0600 to 0800 EST

Completed - The scheduled maintenance has been completed.
Feb 22, 07:13 EST

Verifying - Verification is currently underway for the maintenance items.
Feb 22, 06:44 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 06:00 EST

Scheduled - Versature Technicians will be performing routine system maintenance on Saturday, February 22nd, 2020 between 6:00 a.m. and 8:00 a.m. EST.

There is no expected impact to Versature services, however, customers may experience minor delays logging into SONAR during this time.

Inbound and outbound phone calls will operate as normal during this maintenance window.
Feb 13, 13:39 EST

Feb 21, 2020

No incidents reported.

Feb 20, 2020

No incidents reported.

Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

Inbound Calls to a Specific Area - Investigating

Resolved - The upstream carrier has confirmed that the problem was corrected by 5:15 Eastern. If you continue to experience problems please contact Versature’s Support Team.
Feb 17, 18:29 EST

Update - Versature technical staff have confirmed some remote areas outside of Newfoundland are also affected. Pending update from the upstream carrier.
Feb 17, 16:14 EST

Identified - The issue has been identified by an upstream carrier who services the affected area and they are working to address the issue. At this time the issue appears to be limited to at least some of Newfoundland. No ETA has been provided at this time, outbound calls and inbound calls to all other numbers should operate normally. Updates to follow as they are provided.
Feb 17, 15:54 EST

Investigating - Versature technicians are investigating a reported outage affecting inbound call service for a very small subset of customers in specific remote areas. Inbound calls in most areas and outbound calls are not affected. Updates to follow.
Feb 17, 15:24 EST

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020

Inbound Call Completion Errors - 902 Area Code

Resolved - This incident is now resolved.
Feb 12, 12:15 EST

Monitoring - Inbound calls to 902 area code phone numbers are operating as normal at this time. We will continue to monitor the situation closely to ensure the issue is resolved.
Feb 12, 09:14 EST

Investigating - Versature Technicians are investigating reports of inbound call completion errors to 902 area code phone numbers. It appears that only certain providers are unable to call these numbers at this time.

We will provide further updates as they become available. All other Versature services are operating as normal at this time.
Feb 12, 08:56 EST

Feb 11, 2020

No incidents reported.