Versature TRUST Status

Status Page

All Systems Operational

About This Site

Launched in 2013, the Versature TRUST initiative provides public insight into live and historical system status updates. In an effort to maintain strong, trusted, and transparent customer relations Versature is pleased to offer proactive and up-to-the-minute notifications on service levels affecting our user base.

Subscribe to updates to receive live system status updates delivered straight to your inbox in order to monitor Versature service levels that may affect your organization.

Phone System Operational

IP Network Operational

Incoming Calls Operational

Outgoing Calls Operational

Sonar Operational

Dashboard Operational

Two-way Fax Operational

Fax to Email Operational

Salesforce.com Integration Operational

API Functionality Operational

Conference Pod Operational

Versature Mobile App Operational

Insights Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 7, 2019

No incidents reported today.

Dec 6, 2019

Toll-Free Call Completion Errors

Resolved - There have not been any further reports of toll-free numbers being affected and our voice engineering team is confident that no further impact is expected. This incident is now resolved.
Dec 6, 17:45 EST

Monitoring - A fix has been implemented and our testing has confirmed that toll-free numbers are completing as normal at this time. We will continue to monitor the situation closely and will provide further updates as they become available.
Dec 6, 16:53 EST

Identified - We have identified the issue affecting inbound toll-free call completion and are actively working to resolve the situation.

An update will be provided as soon as the issue is no longer present.
Dec 6, 16:45 EST

Investigating - Versature Technicians are investigating reports of inbound toll-free call completion errors affecting a subset of customers.

More information to come as it becomes available.
Dec 6, 16:31 EST

System Maintenance 12/05 - 2300 EST to 12/06 0200 EST

Completed - The scheduled maintenance has been completed.
Dec 6, 00:38 EST

Verifying - Verification is currently underway for the maintenance items.
Dec 6, 00:34 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 23:00 EST

Scheduled - Versature Technicians will be performing system maintenance on Thursday, December 5th, 2019 at 11:00 p.m. EST until Friday, December 6th, 2019 at 2:00 a.m. EST.

The following features may experience brief, intermittent interruptions during this window:

Polycom Features - Do Not Disturb, Directories, Message Waiting Indicators
Versature iOS and Android Mobile Applications
Bria Desktop and Mobile Applications
Panasonic Phones

If you experience any issues, it is recommended to reboot your device and/or perform a logout/login cycle of your Versature account.

SONAR, Insights, and all inbound and outbound calls on Polycom devices will operate as normal.
Nov 25, 10:02 EST

Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019

No incidents reported.

Nov 26, 2019

No incidents reported.

Nov 25, 2019

No incidents reported.

Nov 24, 2019

System Maintenance - 11/24: 0700 to 1000 EST

Completed - The scheduled maintenance has been completed.
Nov 24, 08:20 EST

Verifying - Verification is currently underway for the maintenance items.
Nov 24, 08:11 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 07:00 EST

Scheduled - Versature Technicians will be performing system maintenance on Sunday, November 24th between 7:00 and 10:00 a.m. EST. This maintenance is related to previous performance improvements, and is in preparation for future upgrades.

There is no expected downtime during this maintenance, however, SONAR may be inaccessible for users that attempt to access the portal through a bookmarked URL. If this happens, please visit https://www.versature.com/client-portal/ to access your account.

All other Versature services, including inbound and outbound phone calls will operate as normal.
Nov 18, 12:43 EST

Nov 23, 2019

No incidents reported.