Versature TRUST Status

Status Page

All Systems Operational

About This Site

Launched in 2013, the Versature TRUST initiative provides public insight into live and historical system status updates. In an effort to maintain strong, trusted, and transparent customer relations Versature is pleased to offer proactive and up-to-the-minute notifications on service levels affecting our user base.

Subscribe to updates to receive live system status updates delivered straight to your inbox in order to monitor Versature service levels that may affect your organization.

Phone System Operational

IP Network Operational

Incoming Calls Operational

Outgoing Calls Operational

Sonar Operational

Dashboard Operational

Two-way Fax Operational

Fax to Email Operational

Salesforce.com Integration Operational

API Functionality Operational

Conference Pod Operational

Versature Mobile App Operational

Insights Operational

Versature Academy Operational

MS Teams Integration Operational

SONAR Phone Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 19, 2021

No incidents reported today.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

System Maintenance - Ottawa PoP - 01/14: 2300 to 01/15 0100 EST

Completed - The scheduled maintenance has been completed.
Jan 15, 00:12 EST

Verifying - Verification is currently underway for the maintenance items.
Jan 15, 00:05 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 23:00 EST

Scheduled - Versature Technicians will be performing system maintenance on our Ottawa PoP (point-of-presence) on Thursday, January 15th at 11:00 p.m. EST. This maintenance may take up to two hours to complete.

The following features may experience brief, intermittent interruptions during this window:

Polycom Features - Do Not Disturb, Directories, Message Waiting Indicators
Versature iOS and Android Mobile Applications
Bria Desktop and Mobile Applications
Panasonic Phones

If you experience any issues, it is recommended to reboot your device and/or perform a logout/login cycle of your Versature account.

SONAR, Insights, Huddle, and all inbound and outbound calls on Polycom devices and SONAR Phone will operate as normal.
Jan 11, 14:25 EST

Jan 14, 2021

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

System Maintenance - Calgary PoP - 01/07: 2300 to 01/08: 0100 EST

Completed - The scheduled maintenance has been completed.
Jan 7, 23:38 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 23:00 EST

Scheduled - Versature Technicians will be performing system maintenance on our Calgary Point-of-Presence (PoP) on Thursday, January 7th at 11:00 p.m. EST. This maintenance may take up to two hours to complete.

There is no expected impact to any Versature services. Inbound and outbound calls, SONAR, and Insights will all operate as normal during the maintenance window.
Jan 4, 09:20 EST

Jan 6, 2021

No incidents reported.

Jan 5, 2021

No incidents reported.