Toll-Free Call Completion Errors

Incident Report for net2phone Canada TRUST

Resolved

There have not been any further reports of toll-free numbers being affected and our voice engineering team is confident that no further impact is expected. This incident is now resolved.

Posted Dec 06, 2019 - 17:45 EST

Monitoring

A fix has been implemented and our testing has confirmed that toll-free numbers are completing as normal at this time. We will continue to monitor the situation closely and will provide further updates as they become available.

Posted Dec 06, 2019 - 16:53 EST

Identified

We have identified the issue affecting inbound toll-free call completion and are actively working to resolve the situation.

An update will be provided as soon as the issue is no longer present.

Posted Dec 06, 2019 - 16:45 EST

Investigating

Versature Technicians are investigating reports of inbound toll-free call completion errors affecting a subset of customers.

More information to come as it becomes available.

Posted Dec 06, 2019 - 16:31 EST

This incident affected: Incoming Calls.