We have not received any further reports. This issue is now resolved. We appreciate your patience and apologize for any inconvenience.
Posted Nov 08, 2018 - 10:52 EST
Monitoring
Our vendor has confirmed that the issue has been addressed and inbound calls should be operating as normal at this time. We will continue to monitor the situation closely. If you are still experiencing issues, please contact our Support Team at 611.
Posted Nov 08, 2018 - 10:42 EST
Update
Our upstream vendor has confirmed the issue affecting inbound calls to phone numbers in Eastern Canada and is actively working to resolve the situation. We are working with them and will post an update as soon as it becomes available.
Outbound calls and inbound toll-free calls should be operating as normal.
Posted Nov 08, 2018 - 10:32 EST
Identified
Versature Technicians have identified an issue affecting inbound calls to a subset of Ontario and Eastern Canada local phone numbers being routed through a specific upstream vendor, and are working with that vendor resolve the situation as soon as possible.
Inbound toll-free calls and outbound calls should be operating as normal. If you are experiencing any issues, please contact our Support Team at 611.
More information to come as it is received.
Posted Nov 08, 2018 - 10:01 EST
Investigating
Versature Technicians are currently investigating reports of inbound call completion errors to a small subset of phone numbers from a specific upstream vendor.