Status Page
All Systems Operational

About This Site

Launched in 2013, the Versature TRUST initiative provides public insight into live and historical system status updates. In an effort to maintain strong, trusted, and transparent customer relations Versature is pleased to offer proactive and up-to-the-minute notifications on service levels affecting our user base.

Subscribe to updates to receive live system status updates delivered straight to your inbox in order to monitor Versature service levels that may affect your organization.

Phone System ? Operational
IP Network ? Operational
Incoming Calls Operational
Outgoing Calls Operational
Sonar ? Operational
Dashboard ? Operational
Two-way Fax Operational
Fax to Email Operational
Salesforce.com Integration Operational
API Functionality Operational
Conference Pod Operational
Versature Mobile App ? Operational
Insights Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Versature Technicians will be performing system maintenance on May 30th, 2019 at 11:00 p.m. EDT until May 31st, 2019 at 1:30 a.m. EDT.

The following features may experience brief, intermittent interruptions during this window:

Polycom Features - Do Not Disturb, Directories, Message Waiting Indicators
Versature iOS and Android Mobile Applications
Bria Desktop and Mobile Applications
Panasonic Phones

If you experience any issues, it is recommended to reboot your device and/or perform a logout/login cycle of your Versature account.

SONAR, Insights, and all inbound and outbound calls on Polycom devices will operate as normal.
Posted on May 7, 12:48 EDT
Past Incidents
May 24, 2019

No incidents reported today.

May 23, 2019
Resolved - This incident is now resolved.
May 23, 12:14 EDT
Monitoring - Versature Technicians have identified the issue and have taken corrective action. Calls are now completing as normal. We will continue to monitor the situation closely.

If you continue to experience any issues, please contact our Support Team at 611.
May 23, 11:29 EDT
Investigating - Versature Technicians are investigating reports of some Rogers/Fido mobile customers being unable to reach a subset of toll-free numbers.

Updates to come as they become available.
May 23, 10:11 EDT
May 22, 2019

No incidents reported.

May 21, 2019
Completed - The scheduled maintenance has been completed.
May 21, 21:00 EDT
Verifying - Verification is currently underway for the maintenance items.
May 21, 20:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 18:00 EDT
Scheduled - Versature Technicians will be performing scheduled maintenance to upgrade our voicemail-to-email feature. This upgrade will improve overall performance and will provide more accurate voicemail transcriptions.

There is no expected impact during this window, however, it's possible that email deliverability may be affected once maintenance is complete. If you are not receiving your voicemails via email, please check your spam folder, or contact our Support Team at 611.

No other Versature services will be affected. All inbound and outbound phone calls will operate as normal.
May 16, 10:35 EDT
May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019
Resolved - This incident has been resolved.
May 16, 17:30 EDT
Monitoring - Versature Technicians have corrected the issue and voicemails are now being delivered via email. We will continue to monitor the situation closely.
May 16, 16:23 EDT
Identified - Versature Technicians have confirmed that voicemail delivery via email is currently delayed. No voicemails are believed to be lost at this time and should be delivered once the issue is resolved.

Updates will be provided as they become available.

All other Versature services are operating as normal.
May 16, 15:00 EDT
May 15, 2019

No incidents reported.

May 14, 2019
Completed - The scheduled maintenance has been completed.
May 14, 23:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 00:00 EDT
Scheduled - Versature Technicians will be performing routine maintenance with an upstream vendor on Tuesday, May 14th to improve general performance and reliability.

There is no expected impact as a result of this maintenance. All Versature services, including inbound and outbound calls, will operate as normal.
May 8, 09:24 EDT
May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.