Status Page
Update - The upstream carrier servicing Winnipeg phone numbers is actively working to replace the hardware that has caused intermittent service interruptions for a subset of inbound calls. We are monitoring the situation closely and are doing everything we can to resolve this as soon as possible.

We apologize for the inconvenience and appreciate your patience as we work towards a resolution.
Jan 18, 14:28 EST
Update - The upstream carrier servicing these numbers has confirmed that the cause of the problem is an equipment failure and replacement equipment is enroute, Expected resolution is Friday morning, more information to be posted as it becomes available.
Jan 17, 22:54 EST
Update - We are continuing to work with our upstream vendor to resolve the inbound call errors to a subset of Winnipeg numbers, however, we do not yet have an estimated time to resolution.

We will monitor the situation closely and will provide further updates as they become available.
Jan 17, 17:37 EST
Identified - We have confirmed an inbound call completion issue to a subset of Winnipeg phone numbers with our upstream carrier and are working closely with them to resolve the situation. Outbound calls and toll-free calls continue to operate as normal.

Updates will be provided as they become available.
Jan 17, 12:14 EST
Investigating - Versature Technicians are investigating reports of call completion errors to a subset of phone numbers in Winnipeg.

Outbound calls and inbound toll-free calls should not be affected. All calls in areas outside of Winnipeg should be operating as normal.

We will provide further updates as they become available.
Jan 17, 11:57 EST

About This Site

Launched in 2013, the Versature TRUST initiative provides public insight into live and historical system status updates. In an effort to maintain strong, trusted, and transparent customer relations Versature is pleased to offer proactive and up-to-the-minute notifications on service levels affecting our user base.

Subscribe to updates to receive live system status updates delivered straight to your inbox in order to monitor Versature service levels that may affect your organization.

Phone System   ? Operational
IP Network   ? Operational
Incoming Calls   Partial Outage
Outgoing Calls   Operational
Sonar   ? Operational
Dashboard   ? Operational
Two-way Fax   Operational
Fax to Email   Operational
Salesforce.com Integration   Operational
API Functionality   Operational
Conference Pod   Operational
Versature Mobile App   ? Operational
Insights   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 20, 2019

No incidents reported today.

Jan 19, 2019

No incidents reported.

Jan 18, 2019
Completed - The scheduled maintenance has been completed.
Jan 18, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 21:00 EST
Scheduled - Versature Technical Teams will be performing scheduled system maintenance on Thursday, January 17th at 9:00 p.m. EST until Friday, January 18th at 12:00 a.m. EST.

No service outage is expected during this upgrade. Some services, including the following, may experience brief interruptions or limitations in functionality during this period:

SONAR
Insights
Versature Mobile App
Versature API
Google Chrome Click to Dial Extension
Google Sheets Add-On
Conference Pod

If you experience any issues with these services during maintenance, please refresh your browser and/or log out and log back in.

Inbound and outbound calls will not be affected and will operate as normal.
Jan 3, 13:00 EST
Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019
Resolved - All calls are operating as normal. This incident is resolved.
Jan 11, 15:13 EST
Monitoring - We have received confirmation from our upstream carrier that the intermittent call completion issue affecting a subset of inbound calls is no longer present. Our testing confirms this to be the case.

We will continue to monitor the situation and continue to ask that any further issues be reported to our Support Team at 611.
Jan 11, 14:12 EST
Identified - We have identified the issue affecting a subset of phone numbers from a specific upstream carrier and are working with them to provide a resolution.

The issue appears to be intermittent and is affecting inbound calls only. Please call 611 with any reports of errors.
Jan 11, 10:55 EST
Investigating - Versature Technicians are investigating reports of incoming call errors to a subset of phone numbers. More information to come once the issue has been identified.
Jan 11, 10:38 EST
Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.

Jan 7, 2019
Resolved - We have not received any further reports of Conference Pod Errors. This incident is resolved.
Jan 7, 11:17 EST
Monitoring - We have confirmed that all Conference Pod numbers are now working and calls are completing as normal. We will continue to monitor the situation closely.

If you experience any further issues, please contact our Support Team at 611.
Jan 7, 10:10 EST
Identified - Versature technicians have identified a problem and are working on a resolution. More updates to follow.
Jan 7, 08:33 EST
Investigating - Our technicians are investigating reports of users unable to dial Conference Pod numbers. We will update as more information comes in.
Jan 7, 08:06 EST
Jan 6, 2019
Resolved - This incident is now resolved.
Jan 6, 17:52 EST
Monitoring - We have received confirmation from our upstream vendor that the issue affecting inbound calls to local Calgary numbers has been resolved.

Our initial tests confirm that calls are now operating as normal. We will continue to monitor the situation closely.
Jan 6, 16:03 EST
Update - We have received confirmation from our upstream vendor that the issue is limited to the Calgary region, and stems from a problem at a specific Telus facility.

We are continuing to work with our vendor and are exploring possible workarounds if needed. Until then, this issue will continue to affect incoming calls to a subset of local Calgary numbers only.
Jan 5, 16:52 EST
Identified - Versature Technicians have identified an issue affecting call completion to local numbers in the Calgary region, and are working with our upstream vendor to resolve the situation as soon as possible.

Outbound calls, as well as inbound calls to toll-free numbers, are operating as normal at this time.

We will provide updates as soon as they become available.
Jan 5, 15:22 EST