Update - Emergency maintenance for this window has been completed by data centre technicians at this time.
A new maintenance window has been scheduled Saturday night for additional work.
No further changes or updates are expected until the maintenance window Saturday evening.
Mar 23, 23:36 EDT
Monitoring - Emergency hardware maintenance has been scheduled for overnight. No further updates or changes are expected on this issue until then.
Mar 23, 16:46 EDT
Update - Queue login and logout functionality appear to be operating as normal. Star codes and SONAR are both functioning as expected at this time.
Please report any further issues to our Technical Support Team at 611.
Mar 23, 14:49 EDT
Update - The issue with agents logging in to queues using star codes is improving. Please use *51 and *52 to login and logout at this time, instead of doing so through SONAR. If you are still experiencing issues after using a star code, please reboot your device and try again.
If you are still experiencing issues after reboot, please contact our Technical Support Team at 611.
Mar 23, 13:42 EDT
Update - Versature Technicians are actively working with our vendor to resolve the issue related to agents logging in and out of call queues.
If you are experiencing this issue, please subscribe to these updates for the latest information.
Mar 23, 13:05 EDT
Update - We are investigating reports of *51 not functioning properly when agents are attempting to log in to a queue. More information to come.
Mar 23, 12:11 EDT
Update - Some clients may be experiencing issues with message waiting indicators and directories at this time.
Both will return to normal functionality once this issue is fully resolved.
If Do Not Disturb is currently affected, please use SONAR to update it and reboot your physical device.
We apologize for any inconvenience.
Mar 23, 09:49 EDT
Update - Users with Panasonic cordless phones may need to reboot the base of their cordless phone to reconnect immediately.
Mar 23, 09:00 EDT
Update - A further issue was identified and corrective actions were applied. Service should be functional again. Further updates to follow.
Mar 23, 08:51 EDT
Identified - In relation to the hardware maintenance that was performed overnight, Versature Technicians are taking precautions with our Eastern point of presence (PoP).
During this time, it is recommended to reboot your Versature device (Bria included) if you are experiencing any issues. More updates to come as they are available.
Inbound and outbound calls should not be affected during this time. Please report any issues to our Technical Support Team at 611.
Mar 23, 08:20 EDT