Status Page
All Systems Operational

About This Site

Launched in 2013, the Versature TRUST initiative provides public insight into live and historical system status updates. In an effort to maintain strong, trusted, and transparent customer relations Versature is pleased to offer proactive and up-to-the-minute notifications on service levels affecting our user base.

Subscribe to updates to receive live system status updates delivered straight to your inbox in order to monitor Versature service levels that may affect your organization.

Phone System ? Operational
IP Network ? Operational
Incoming Calls Operational
Outgoing Calls Operational
Sonar ? Operational
Dashboard ? Operational
Two-way Fax Operational
Fax to Email Operational
Salesforce.com Integration Operational
API Functionality Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 7, 2016

No incidents reported today.

Dec 6, 2016
Resolved - Versature technicians identified a network event at 8:55 Eastern which created high packet loss to Versature's Eastern Canadian facilities. Technicians moved all services to alternative facilities roughly 10 minutes after it occurred. To minimize the chance of a second interruption, eastern facilities will remain in suspended until more information is available. All services are fully operational at this time, please report any quality or service issues to Versature's Support team.
Dec 6, 09:31 EST
Investigating - Versature technicians are investigating reports of call quality issues.
Dec 6, 09:03 EST
Dec 5, 2016

No incidents reported.

Dec 4, 2016

No incidents reported.

Dec 3, 2016

No incidents reported.

Dec 2, 2016

No incidents reported.

Dec 1, 2016

No incidents reported.

Nov 30, 2016

No incidents reported.

Nov 29, 2016

No incidents reported.

Nov 28, 2016

No incidents reported.

Nov 27, 2016

No incidents reported.

Nov 26, 2016

No incidents reported.

Nov 25, 2016

No incidents reported.

Nov 24, 2016

No incidents reported.

Nov 23, 2016
Resolved - No further issues have been observed or reported by the carrier. Versature technical staff will continue to monitor. No further Updates are expected.
Nov 23, 16:40 EST
Update - Versature technicians have identified another interruption and made a change to work around the problem. Some calls were disconnected when this solution was implemented. All services are operational, please contact Versature Support if you experience difficulties.
Nov 22, 13:24 EST
Update - The carrier has confirmed they are experiencing a network issue at one of their POPs. All services continue to be available as Versature technicians work around the issue.
Nov 22, 11:45 EST
Update - Versature technicians have noted and addressed a momentary interuption to outbound calling related to this issue. It was addressed immediately and all services are fully operational at this time.
Nov 22, 11:22 EST
Monitoring - Versature technicians have made changes to work around the problem. Additional updates will be posted once the carrier confirms the root issue as been addressed.
Nov 22, 09:42 EST
Identified - Versature technicians have confirmed that 613 (Ottawa) phone numbers serviced by one up stream telephone carrier are not connecting. They are working with the carrier to address the problem. All other services including outbound calls and inbound tollfree calling for these numbers are functioning as normal.
Nov 22, 08:53 EST
Investigating - Versature technicians are investigating problems calling some 613 are code numbers. Updates to follow.
Nov 22, 08:33 EST
Resolved - Versature technical staff report that Bell Canada appears to have addressed the problem. The symptoms from earlier today are no longer present. More information about the cause will be posted should Bell make it available.
Nov 23, 14:39 EST
Identified - Versature technicians have confirmed from multiple sources that Bell Canada is having a coast-to-coast network issue. Customers using Bell internet connections should move to backup internet connections or send calls to other locations through the Sonar portal. The Versature Support Team is available to assist with this. All Versature service are fully operational. Further updates to be posted as information is available.
Nov 23, 12:34 EST
Investigating - Versature technicians are investigating reports of quality issues for a small percentage of clients. Initial information suggests the problem is with clients using Bell Canada internet services.
Nov 23, 11:26 EST