The affected apps are returning to normal operation for most customers as our technology partner nears completion of their service restoration. We will continue to monitor the situation until the incident is fully resolved.
Posted Jun 02, 2019 - 19:22 EDT
Update
Our technology partner is beginning to bring services back online, but have not fully restored service as of this time. We will continue to monitor the situation and provide updates as they become available.
Posted Jun 02, 2019 - 18:57 EDT
Update
Our technology partner has isolated the issue on their infrastructure and is working towards a resolution.
Posted Jun 02, 2019 - 17:00 EDT
Update
We are continuing to work on a fix for this issue.
Posted Jun 02, 2019 - 15:41 EDT
Identified
Versature technicians have located a problem with one of the underlying technology partners used in Versature's cloud infrastructure. Sonar as well as inbound and outbound calling are not affected. Updates to follow as they become available.
Posted Jun 02, 2019 - 15:39 EDT
This incident affected: CTI Integrations, API Functionality, and Insights.