The carrier has confirmed that all systems were restored over night and no further interruptions are expected. Thank you for your patience as the carriers who service this area restored service after the fire.
Requests for further information should be directed to Versature's Customer Success Team. Thank you for your patience.
Posted Jul 04, 2020 - 07:40 EDT
Monitoring
Starting in the early hours this morning, Versature technicians started seeing calls connecting in the 204 area code again.
However, the upstream carrier has not yet confirmed all systems have been restored. This issue will be set to "Monitoring" until confirmation is received.
Posted Jul 04, 2020 - 06:49 EDT
Update
The upstream carrier has confirmed they believe the remaining issues will be corrected overnight, Versature technicians will update this status once they have received confirmation or see calls connecting.
No further updates are expected until Saturday morning.
Posted Jul 03, 2020 - 23:31 EDT
Update
The upstream carrier has confirmed that power has been restored post-fire but some equipment did not recover successfully. Carrier technicians have been dispatched however no ETA has been provided at this time.
Further information to be provided as it becomes available.
Posted Jul 03, 2020 - 22:02 EDT
Update
Versature technicians are continuing to see issues calling some 204 area code (Manitoba) phone numbers however no update has been provided from the upstream carrier at this point.
Versature technicians continue to monitor the Winnipeg electrical fire situation and further information will be posted as it becomes available.
Posted Jul 03, 2020 - 19:58 EDT
Update
The upstream carrier has provided an update as follow, work continues on resolution of the Manitoba inbound call outage:
As a result of a fire inside the York substation, located in downtown Winnipeg, Hydro personnel entered the building and identified significant damage that requires underground, construction and distribution personnel to assemble and to make repairs.
The current ETR is 16:00 CDT
Posted Jul 03, 2020 - 14:46 EDT
Identified
The upstream carrier has confirmed that there was a fire at a Hydro station which has caused this outage affecting many connections.
No eta has been provided at this time, tollfree and outbound calls as well as all other services continue to function as normal.
Updates to follow as they become available.
Posted Jul 03, 2020 - 11:04 EDT
Investigating
Versature Technicians are investigating reports of Incoming Call Connectivity errors to some Manitoba (204 area code) numbers.
If you are receiving error messages when your local Manitoba number is dialed this is the cause. Outbound and Tollfree calls in that area as well as all other services are not affected.
If you are having any other difficulties please contact a member of the Support Team at 611 or 1-877-498-3772 (option #3).