Registration issues with some Panasonic devices

Incident Report for net2phone Canada TRUST

Resolved

This incident has been resolved.

Posted Jun 24, 2019 - 10:59 EDT

Monitoring

We have identified the issue affecting registration on some Panasonic phones and have implemented a fix. In order for the fix to take effect, the Panasonic base will need to be rebooted. You can reboot your base by unplugging the power source and waiting 10 seconds before reconnecting.

We will continue to monitor the situation closely. If you continue to experience any issues, please contact our Support Team at 611.

Posted Jun 24, 2019 - 10:28 EDT

Investigating

Versature Technicians are investigating reports of Panasonic phones failing to register with our services. More information to come once the issue has been identified.

Posted Jun 24, 2019 - 09:57 EDT

This incident affected: Phone System.