Call Completion Errors - Inbound Calls to Calgary Numbers
Incident Report for Versature TRUST
Resolved
This incident is now resolved.
Posted Jan 06, 2019 - 17:52 EST
Monitoring
We have received confirmation from our upstream vendor that the issue affecting inbound calls to local Calgary numbers has been resolved.

Our initial tests confirm that calls are now operating as normal. We will continue to monitor the situation closely.
Posted Jan 06, 2019 - 16:03 EST
Update
We have received confirmation from our upstream vendor that the issue is limited to the Calgary region, and stems from a problem at a specific Telus facility.

We are continuing to work with our vendor and are exploring possible workarounds if needed. Until then, this issue will continue to affect incoming calls to a subset of local Calgary numbers only.
Posted Jan 05, 2019 - 16:52 EST
Identified
Versature Technicians have identified an issue affecting call completion to local numbers in the Calgary region, and are working with our upstream vendor to resolve the situation as soon as possible.

Outbound calls, as well as inbound calls to toll-free numbers, are operating as normal at this time.

We will provide updates as soon as they become available.
Posted Jan 05, 2019 - 15:22 EST
This incident affected: Incoming Calls.