Manitoba (204 Area code) Inbound Call Problems
Incident Report for net2phone Canada TRUST
Resolved
The upstream carrier has confirmed that all work is complete and that the outstanding 204 area code numbers should all be functional at this time. If you have a number which is not functioning please contact Versature's support team.

Thank you for your patience with this unusual event - all clients affected will be contacted by Versature's Customer Success team.

All services and phone numbers are fully operational at this time.
Posted Jul 05, 2020 - 19:39 EDT
Update
Versature technicians are seeing some affected numbers receiving calls however the upstream carrier continues to work on the issue as some calls continue to fail.

Further information will be posted as it becomes available.
Posted Jul 05, 2020 - 15:42 EDT
Update
The upstream carrier has confirmed that the replacement equipment arrived in Manitoba overnight and is being brought online as quickly as possible. Repair is targeted for noon today pending any additional issues.

Updates will be posted as they become available.
Posted Jul 05, 2020 - 09:23 EDT
Update
The upstream carrier has confirmed that some equipment was damaged beyond what was initially reported and replacement equipment is needed.

Every effort is being taken to have the replacement equipment in place however no ETA has been provided at this time but expectation is that this equipment will not arrive during business hours Saturday.

Additional information will be posted as it becomes available. Once the issue is addressed and service restored Versature’s Customer Success team will be in touch with all affected clients as well.
Posted Jul 04, 2020 - 16:02 EDT
Identified
The upstream carrier has confirmed that a subset of the affected numbers from the Friday hydro fore issue continue to suffer a related outage. Versature technical staff are working to see if there is a possibility of a work around and estimated time for repair.

Updates will be provided as they become available, no ETA for repair has been provided at this time.
Posted Jul 04, 2020 - 13:24 EDT
Investigating
Versature technicians are investigating errors calling 204 area code phone numbers. At this time the upstream carrier has not confirmed it is related the the fire yesterday but it is expected to be related. More information will be posted as soon as it is available.

Tollfree and outbound calls in the 204 area code are not affected. All other services and areas remain fully operational.
Posted Jul 04, 2020 - 11:34 EDT
This incident affected: Incoming Calls.