Call Quality Issues Affecting a Subset of Customers
Incident Report for net2phone Canada TRUST
Resolved
This incident has been resolved.
Posted Nov 20, 2019 - 16:57 EST
Update
Versature Technicians have identified the issue to be with an upstream carrier and are actively working with them to provide a resolution. Our precautionary measures will remain in place until then.
Posted Nov 20, 2019 - 15:24 EST
Monitoring
Versature Technicians have implemented precautionary measures to work around the issue. We have since stopped receiving new reports. If you believe you are still affected please contact our Support Team at support@versature.com and provide the time and phone number of the affected calls.
Posted Nov 20, 2019 - 14:57 EST
Update
Versature Technicians are continuing to investigate the reported call quality issues, and have taken precautionary measures to attempt to reduce the impact.

If you are currently experiencing issues with regards to call quality, please contact our Support Team at support@versature.com and provide the time and phone number of the affected call.

Updates will be provided as they become available.
Posted Nov 20, 2019 - 13:59 EST
Investigating
Versature Technicians are investigating reports of call quality issues from a subset of customers. An update will be provided as soon as the cause has been identified.
Posted Nov 20, 2019 - 13:47 EST
This incident affected: Phone System.